Error: “Cannot Complete Your Request” When Using Custom Portal Theme on AAA or Gateway VServer

In case you see this error, that shows up right when you open the aaa or gateway vserver (before logging in), this is the solution:

When the “Integrated caching” feature isn’t licensed, you will just need to execute the following command:

set aaa parameter -enableStaticPageCaching NO

I tested it on Netscaler ADC 12.1 51.19 and it worked perfectly.


Currently we get SESSION_HAS_VALID_POOL_ON_EXIT (ab) BSODs regularly on our Windows Server 2012 servers. These servers are used as XenApp servers and therefore a BSOD on such a server is pain in the ass when you have 50 users or even more working on such a server.

Finally Microsoft confirmed that this is a bug and they are now working on a fix. I will update this post as soon as I get a hotfix that resolves the issue.

The windbg output looks as follow:



Update 05.09.14: I got a private hotfix from Microsoft that definitively fixes the issue. I informed the Microsoft engineer today that they can start to initiate the process to release a public hotfix. We have seen the BSOD 1-2 times per day, and it completely disappeared since we applied the hotfix. There seems to be another bug we discovered by another BSOD that Microsoft is analyzing, but finally no AB BSOD!

Update 11.02.15: The fix has now been released for public:
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